Get in touch
We'd love to hear from you
Whether you have a question about a specific piece, an order, or just want to say hello to our artisans, we're here to help.
Email Us
hello@craftozen.comCall Us
+1 (800) 555-0199
Mon-Fri, 9am-5pm PST
Frequently Asked Questions
Yes, we ship to most countries worldwide. International shipping rates and times vary depending on the destination. You can see exact rates at checkout.
We accept returns on most unused items within 30 days of delivery. Because our items are handcrafted, please note that small variations in color or texture are not considered defects.
Most of our ceramics are dishwasher and microwave safe, but we always recommend hand-washing to ensure the longevity of the pieces. Please check the specific product page for exact care instructions.